FAQs

Frequently Asked Questions

Who is a TPA/Loss Adjuster?
A TPA (Third Party Administrator) is an entity responsible to handle insurance claims. It performs an activity traditionally handled by the insurance company, acting on its behalf, in a third-party, independent manner. The TPA consists of Loss Adjusters, professionals who manage the claim at all stages, from the claim notification to settlement, combining legal, administrative and negotiating skills.
What does a TPA/Loss Adjuster do?
The TPA handles and instructs insurance claims on behalf of insurance companies through Loss Adjusters, i.e., claims adjusters, professionals who manage the claim at all stages, from notification of the claim to settlement, instructing the claim and appointing expert if necessary, assessing policy coverage, assessing the claim and quantifying damages, if any, combining legal, administrative, and negotiation skills.
When is it necessary to contact you?
Please note that in the event of receipt of a Claim, as defined in the policy, i.e., by way of example, in the event of receipt of written or verbal request for compensation, in which a third party expresses an intention to attribute you a professional liability for loss or damage, or in case of service of a writ of summons/recourse for a pre-trial technical assessment/invitation to mediation procedure/ invitation to assisted negotiation procedure, you must promptly report the dispute to the intermediary named in the policy, who will subsequently report the Claim to CHP Legal. At the same time, if in the course of your professional activity, you have become aware of an error relating to your activity or have received an objection, or in general have become aware of any circumstance, including, where provided for in the policy, notices of investigation and/or notice to appear, that is reasonably expected to give rise to a claim, it is important to report such occurrences to the intermediary named in the policy, who will then forward them to CHP Legal.
How do I contact you?
You can contact CHP Legal’s Loss Adjuster in charge of handling the claim by phone at +39.02.30551885, typing in the relevant extension if you have it, or write an email directly to the Loss Adjuster. You can also contact us at the Contact Section of our website, entering the claim number and specifying your contact details and your request.
How do I transmit documentation?
If you wish to send documentation related to a Claim, it is necessary to contact the intermediary indicated in the policy. For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
I need to report a claim, how can I do it?
It is necessary to contact the intermediary indicated in the policy and report the Claim within the terms provided in the policy, making use of the Claim Form that you can download from the CHP Legal website at http://chplegal.com/it/notifica-un-sinistro . For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
I need clarification regarding a possible claim to be reported, who can I contact?
To ask for clarification regarding a possible claim to be notified you can contact the intermediary indicated in the policy. For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
I need clarification on a claim that has already been reported, how can I do it?
To ask for clarification regarding a claim that has already been notified you can contact the intermediary indicated in the policy. For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
I need to provide updates/clarification regarding a claim already reported, how can I do this?
To provide updates/clarifications regarding a claim already reported you can contact the intermediary indicated in the policy. For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
What should I do if I receive a Claim/Complaint?
In case of receipt of a Claim, as defined in the policy, you must contact the intermediary indicated in the policy and report the case within the prescribed deadlines, making use of the Claim Form that you can download from the CHP Legal website at http://chplegal.com/it/notifica-un-sinistro . For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
I became aware of an error related to my professional activity/received a challenge, but did not receive a request for compensation. Am I required to report it?
Any disputes received may constitute relevant circumstances that the Insured is obliged to report within certain deadlines, and it is therefore important to report them to the Insurer so as not to jeopardize policy coverage. In such cases, it is necessary to contact the intermediary named in the policy and report the circumstance by making use of the Claim Form that can be downloaded from CHP Legal’s website at http://chplegal.com/it/notifica-un-sinistro . For claims related to the Inarcassa Convention, you can contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automated callback service.
I received a writ of summons/appeal for prior technical assessment/an invitation to mediation/invitation to assisted negotiation procedure: what should I do? To whom should I report it?
The Insured is required to promptly report the Claim to the Insurer by contacting the intermediary named in the policy and using the Claim Form that can be downloaded from CHP Legal’s website at http://chplegal.com/it/notifica-un-sinistro . For claims related to the Inarcassa Convention, you can also contact the call center at the dedicated numbers +39.02.86891054 / +39.02.83623408 operating Monday through Friday from 9:00 a.m. to 6:00 p.m., with the “Click to Recall” automatic callback service.
What documents should I attach to the claim report? What documents should I attach to the claim report?
When reporting a claim, it is necessary to attach the challenge received and/or request for compensation, a detailed report regarding the facts being reported, copies of relevant documentation and any correspondence between the parties involved, as well as anything else that may be helpful in assessing the case.
Who will handle the claim reported by me?
The reported claim will be handled by CHP Legal which, after the claim is reported, will contact the Insured, through the intermediary indicated in the policy, providing confirmation of receipt of the Claim and the reference number.
The request for compensation received is well-founded, can I proceed independently with the settlement of the claim?
No, without the prior written consent of the Insurer, the Insured cannot proceed to settle claims or admit his liability. Therefore, it is essential that the Insured promptly liaises with the Insurer, through the intermediary named in the policy and involving the TPA in charge of handling the claim, providing all the necessary information for a prompt examination of the reported case. The TPA will instruct the file and appoint an expert if necessary, it will analyse policy coverage, and assess liability and quantum.
I have been sued in a lawsuit/mediation procedure/assisted negotiation procedure: can I proceed with the appointment of my own lawyer and/or an expert? Will I be reimbursed for legal expenses incurred?
The appointment of any lawyers or expert is subject to the prior written authorization of the Insurer, which has the right to appoint lawyers and experts they trust. In the absence of such authorization, expenses incurred for unauthorized lawyers/experts may not be reimbursed. Therefore, the Insured shall refrain from appointing lawyers or experts without the prior written authorization of the Insurer and shall promptly report any developments in the litigation so that the Insurer can intervene under the policy.
Why do I have to provide my data?
In order to allow us to properly instruct the file up to the settlement of the claim, access to the data is indispensable, together with the authorization to process them in accordance with the regulations in force. Therefore, it is necessary to authorize CHP Legal, from the date the claim is reported, to process the personal data provided, as well as those of any third parties whose details are provided that are useful for the  of the claim. You can authorize CHP Legal to process personal data by signing the appropriate authorization statement included in the Claim Report Form that can be downloaded at the link http://chplegal.com/it/notifica-un-sinistro . Regarding claims notified under the Inarcassa Convention, the Claim Forms are available to you at the link https://inarcassa.assigeco.it/ . Personal data will be processed in accordance with the provisions of the Privacy Policy available on CHP Legal’s website at https://chplegal.com/it/privacy-modulo-notifica-sinistri .

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