FAQs

Claims Management

I am an insurance intermediary: how do I notify a claim or a circumstance on behalf of the insured?
Please click on the Claims page of the website and you will find the email address the notification should be sent to.
I am the insured: how do I notify a claim or a circumstance?
Please click on Claims and you will find the email address the notification should be sent to.
I have notified a claim or a circumstance using your online form and I received a reference number. What happens next?
If it is a claim or a circumstance on a policy issued by us, you will be contacted by a loss adjuster in due course.

FAQs

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